Ramya is the Operations Manager at our lodge, and she plays a crucial role behind the scenes, ensuring that every aspect of our guests' experience is impeccable. In this drama of hospitality, she is one of the silent movers who work tirelessly, yet often unnoticed, to make sure that our cherished guests receive the best they deserve and more – from great meals and clean linen to enjoyable activities and beyond. Hailing from the beautiful enchanting city of Mysore, Ramya joined our team shortly after our lodge opened its doors to welcome guests. Her educational background includes a master's degree in systems engineering from BITS Pilani, and she has previously worked as a software engineer at Wipro in Mysore. Her technical expertise and problem-solving skills have proven invaluable in the smooth functioning of our lodge. Outside of her professional role, Ramya reveals other impressive facets of her personality. She is a devoted mother, of 2 kids hold a special place in her heart. Despite her busy schedule, Ramya strives to spend every spare moment with her children, displaying her dedication and love as a parent. As the Operations Manager, Ramya oversees various aspects of our lodge to ensure that everything runs seamlessly. From coordinating the team to managing resources, she ensures that each guest's stay is a memorable one. Her attention to detail and commitment to excellence are evident in the quality of service provided to our guests. She, Oversee and manage all lodge operations to ensure seamless guest experiences and efficient functioning. Collaborate with various departments, including housekeeping, front office, food and beverage, and maintenance, to maintain a coordinated and exceptional guest journey. She, Develops and implement standard operating procedures (SOPs) to optimize guest service, staff performance, and resource utilization. Coordinates and monitor guest reservations, check-in/check-out processes, and guest inquiries to ensure a high level of guest satisfaction. She, Leads and motivate lodge staff, providing guidance, training, and mentorship to maintain a skilled and motivated team. Plan and execute special events, activities, and promotions to enhance the overall guest experience and showcase the lodge's offerings. Monitor budget allocation, expenses, and revenue generation to ensure financial goals are met and cost efficiency is maintained. She, upholds industry standards, adhere to health and safety regulations, and champion eco-friendly practices for responsible and sustainable lodge management. Handle guest feedback and concerns promptly, aiming for swift resolutions and maintaining high standards of guest relations. Develop and nurture positive relationships with local communities, suppliers, and partners to enhance the lodge's standing in the region. While her role may not always be visible to our guests, Ramya's contributions are the backbone of our lodge's success. She is one of the reasons why our guests leave with smiles on their faces and return for more unforgettable experiences. In this drama of hospitality, Ramya embodies the spirit of dedication and caring that define the unsung heroes of our lodge. We are incredibly fortunate to have her as part of our team, and her passion and commitment inspire us all to continue providing exceptional experiences to our cherished guests.